Shipping Policy

Orders are typically processed within 1–2 business days. During sale periods or limited releases, processing may take slightly longer. You will receive a confirmation email once your order has been placed and another once it ships, along with a GST-compliant invoice.

Standard delivery is free on orders over ₹300 and takes 5–7 business days. Orders under ₹300 incur an ₹18 standard shipping fee. Express delivery (1–2 business days) is available at checkout for an additional fee.

Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs processing, or circumstances outside our control.

We ship to a number of international destinations. International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Once your order ships, you will receive a tracking number by email so you can follow its progress to your door.

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at hello@hexson.com within 14 days of the expected delivery date so we can investigate with the carrier and arrange a resolution.

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer.